In the event of loss or damage to any garment, Fabrio will review the case, verify its details, and assess the damage based on the item's condition, age, value, and available information and documents.

If Fabrio’s liability is established, the case will be handled in an appropriate and proportionate manner relative to the damage. Remedies may include re-executing the service, repair, financial compensation, or providing credit or services from Fabrio.

It may also be agreed with the customer to combine partial financial compensation with credit or services, depending on the circumstances of each case and subject to mutual agreement, provided that the total remedy provided does not exceed the value of the actual proven damage.